Teams Graph API for MAF ICIMS Reporting
Microsoft Teams Graph API for reporting

Update: 2019 September 12th We now support Teams PSTN calling. It will not show internal or federated calls but it does show the (for most customers) most important stuff (Call volumes, answer times, missed calls, talk time and the like).…

Reporting on Skype for Business Online including Queues

Because Skype for Business online is being used more and more, we have ensured that MAF ICIMS™ fully supports this with the same extensive reporting and monitoring as with Skype for Business on-premises. MAF ICIMS™ can synchronize with AD online…

AI Reporting for Skype for Business
Codie™ Skype for Business AI Reporting Bot

Very exciting times as we announce our AI Bot – CODIE. She allows you to use your Skype for Business IM box to chat and ask her to run Skype for Business reports. She harnesses the power of MAF ICIMS™…

MAF ICIMS Skype for Business User Adoption Reporting
MAF ICIMS™ Skype for Business User Adoption Map

We have released a Skype for Business User Adoption Map as part of the standard functionality available with MAF ICIMS™, thanks to those that gave us your ideas for this. It is V 1.0 so if you would like to…

New release MAF ICIMS™ V3.00046
New release MAF ICIMS™ V3.00046

With a constant focus on the user-friendliness of our solutions, we have again added some nice improvements and cool extra features. These new features are there to help network and system administrators. They ensure that the UC user experience is…

Skype for Business Response Group Performance Reporting
Response Group Statistics Performance Map new feature to MAF ICIMS™

MAF InfoCom™ adds Response Group Statistics Performance Map to MAF ICIMS™. Skype for Business Response Groups allows users to create queues and routing incoming traffic to designated persons known as agents. The MAF ICIMS™ Response Group Statistics Performance Map gives…