Hello everyone, We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams. 2 key features have been added: Pause and Resume – This allows agents to temporarily pause the voice recording whilst…
Hello everyone, Let’s start with some exciting news! Microsoft Teams REAL TIME Call Queue, Auto Attendant & Presence Wallboards and Reporting We now made available Real Time Wallboards, Presence and Reporting for Microsoft Teams in MAF ICIMS CC, the real…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams. Microsoft Teams Room System Reporting The Microsoft Teams Room System allows you to transform meeting spaces – from small to large conference rooms-…
Full integration with AD onlineMicrosoft Teams Call Queues and Auto Attendants Reporting The Microsoft Teams Call Queues and Auto Attendants Reporting is limited. Especially when you compare MAF ICIMS™ features to the Microsoft Teams reporting. With the extended reporting on…
