We also have good news to share about MAF NMS™. There is now a provisioning add-on available specific for Microsoft Teams users.
MAF QMS™ is a management tool to easily make changes to Microsoft Teams Call Queues and Auto Attendants without having to log in to the Microsoft Teams Admin center.
Hello everyone, Who has not been waiting for this. Now in Beta: real-time visibility of Calls in Queue for users of Microsoft Teams with MAF ICIMS CC, the real-time add-on module to MAF ICIMS. The lack of this metric was…
Hello everyone, We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams. 2 key features have been added: Pause and Resume – This allows agents to temporarily pause the voice recording whilst…
Hello everyone, Let’s start with some exciting news! Microsoft Teams REAL TIME Call Queue, Auto Attendant & Presence Wallboards and Reporting We now made available Real Time Wallboards, Presence and Reporting for Microsoft Teams in MAF ICIMS CC, the real…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams. Microsoft Teams Room System Reporting The Microsoft Teams Room System allows you to transform meeting spaces – from small to large conference rooms-…
MAF ICIMS™ Teams Auto Attendant Reporting provides useful insight of Teams call routing options within Teams Auto AttendantMicrosoft Teams Auto Attendant Reporting MAF ICIMS™ Teams Auto Attendant Reporting provides your organization detailed information over the Teams Auto Attendant usage. With…
Full integration with AD onlineMicrosoft Teams Call Queues and Auto Attendants Reporting The Microsoft Teams Call Queues and Auto Attendants Reporting is limited. Especially when you compare MAF ICIMS™ features to the Microsoft Teams reporting. With the extended reporting on…