Hello everyone, We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams. 2 key features have been added: Pause and Resume – This allows agents to temporarily pause the voice recording whilst…
Hello everyone, Let’s start with some exciting news! Microsoft Teams REAL TIME Call Queue, Auto Attendant & Presence Wallboards and Reporting We now made available Real Time Wallboards, Presence and Reporting for Microsoft Teams in MAF ICIMS CC, the real…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…
Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams. Microsoft Teams Room System Reporting The Microsoft Teams Room System allows you to transform meeting spaces – from small to large conference rooms-…
Hello everyone, we have a nice new feature: MAF ICIMS reporting now supports Microsoft Single sign-on (SSO) Microsoft Single sign-on (SSO) is an identification system that allows MAF IICMS™ to use users information for verification and allow access. This frees…
It’s been a while since you heard from us but we definitely didn’t sit still. Brand-new build for the MAF ICIMS™ software suit First of all we rebuild our software. Not just a new look but an entire brand-new build.…
Update: 2020 February 25th Good news, we are beta testing the Microsoft Teams Reporting and things are looking good. We can’t tell but expect the Microsoft Graph API for Reporting to be released shortly. Update: 2019 September 12th We now…
Good news, we have made some major enhancements including integration with TEAMS and Amazon Connect. You can download the release notes from the documentation page, but to summarise: All modules have a new ‘skin’ bringing the look and feel more…
We all sometimes feel uninspired to make creative stuff, but no worries! Here’s 10 different ways to be more creative even when you’re off.
Because Skype for Business online is being used more and more, we have ensured that MAF ICIMS™ fully supports this with the same extensive reporting and monitoring as with Skype for Business on-premises. MAF ICIMS™ can synchronize with AD online…