It’s been a while since you heard from us but we definitely didn’t sit still. Brand-new build for the MAF ICIMS™ software suit First of all we rebuild our software. Not just a new look but an entire brand-new build.…
Update: 2019 September 12th We now support Teams PSTN calling. It will not show internal or federated calls but it does show the (for most customers) most important stuff (Call volumes, answer times, missed calls, talk time and the like).…
Good news, we have made some major enhancements including integration with TEAMS and Amazon Connect. You can download the release notes from the documentation page, but to summarise: All modules have a new ‘skin’ bringing the look and feel more…
We all sometimes feel uninspired to make creative stuff, but no worries! Here’s 10 different ways to be more creative even when you’re off.
Because Skype for Business online is being used more and more, we have ensured that MAF ICIMS™ fully supports this with the same extensive reporting and monitoring as with Skype for Business on-premises. MAF ICIMS™ can synchronize with AD online…
We added a cool new feature to MAF ICIMS™ Skype for Business Reporting for when you need to track call quality on active Skype for Business calls. The Skype for Business Active Call Monitor gives you comprehensive details on the…
Very exciting times as we announce our AI Bot – CODIE. She allows you to use your Skype for Business IM box to chat and ask her to run Skype for Business reports. She harnesses the power of MAF ICIMS™…
Another exciting product launch with MAF InfoCom’s brand new MAF NMS™ (Number Management System). Tracking and managing employee Direct-in-Dial (DID or DDI depending on which side of the pond you are on) and extensions for (IP)PBX & Unfied Communications can…
We have released a Skype for Business User Adoption Map as part of the standard functionality available with MAF ICIMS™, thanks to those that gave us your ideas for this. It is V 1.0 so if you would like to…
With a constant focus on the user-friendliness of our solutions, we have again added some nice improvements and cool extra features. These new features are there to help network and system administrators. They ensure that the UC user experience is…