All downloads and documentation conveniently in one place

MAF InfoCom™ Resources

Documentation

MAF ICIMS a quick look. Monitoring, analytics and reporting for UC&C

MAF ICIMS™

A Quick Look

MAF ICIMS™

Data collection, pricing and licensing

MAF ICIMS™

MAF ICIMS™ Vs. Native Teams Admin and CQD reporting

MAF ICIMS™

Reports – A Quick Look

MAF ICIMS CC Real time Microsoft team reporting

MAF ICIMS™ CC

Real Time Microsoft Teams Reporting

MAF UCR - Voice recorder for Microsoft teams

MAF UCR™

Teams Voice Recorder – A Quick Look

MAF NMS DID Range Number Management system

MAF NMS™

Number Management System – A Quick Look

MAF InfoCom™

Partnerships

User Guides, Tutorials

MAF ICIMS™

Calls Monitor Tutorial

MAF ICIMS™

Conferences Monitor Tutorial

MAF ICIMS™

Dashboards & Monitors

MAF ICIMS™

Glossary

MAF ICIMS™

Reports – A Deeper Look

MAF ICIMS™

Response Group Reports for SfB

MAF ICIMS™

SBC Fields

MAF NMS DID range number management system - deeper lock

MAF NMS™

A Deeper Look

MAF NMS™

PowerShell commands

MAF QMS Microsoft Teams call Queue Management system A Quick look

MAF QMS™

A Quick Look

Demo Video's

MAF ICIMS™

Full Demo – Reporting, Dashboards, Monitoring and Analytics for Microsoft Teams

MAF ICIMS

Quick Look – Dashboard for Unified Communications

Video Tutorials

MAF ICIMS™

Teams Dashboards – How to apply filters

MAF ICIMS

Teams Reporting – Create custom reports – Add or remove columns

MAF ICIMS™

How to Schedule Microsoft Teams reports in MAF ICIMS

FAQ Microsoft releated

How do you get Microsoft Teams Calls in Queue data in MAF ICIMS CC?

How do you manage the Microsoft Teams Calls in Queues with MAF QMS?

How do you manage the Number Provisioning of Microsoft Teams with MAF NMS?

How does your application retrieve the agents assigned to Microsoft Teams Call Queue?

How do you detect if an agent belongs to several Teams Call Queues?

Can I see with MAF ICIMS if people were logged-on or how many people where available for the call or do I need MAF ICIMS CC for that?

Do you use UCMA and/or MSPL for your tool?

How often is the call reporting data refreshed in case of Microsoft Teams?

What does Extension with Activity means in the reports?

Do you support authentication with active directory?

Can I report on external participants in a conference?

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FAQ Cisco Webex releated

What files do you use for Cisco Webex Reporting?

Webex Calling provides a wide range of APIs that allow us to deliver advanced functionality on top of the Webex Calling platform.

We access 5 APIs to get the details you need for your analytics and reporting.

More details on the APIs can be found here. https://developer.webex.com/blog/calling-apis-overview

The API’s that we access for Cisco Webex reporting are:

People – Reference – People | Webex for Developers

Devices – Reference – Devices | Webex for Developers

Rooms – Reference – Rooms | Webex for Developers

Teams – Reference – Teams | Webex for Developers

Organizations – Reference – Organizations | Webex for Developers

Which Cisco Webex telefony items can you report on?

Start Time

Answer Time

Duration

Calling Number

Called Number

User

Calling Line ID

Called Line ID

Correlation ID

Location

Inbound Trunk

Outbound Trunk

Route Group

Direction

Call Type

Client type

OS Type

Device MAC

Answered

International Country

Original Reason

Related reason

Redirect reason

Site main Number

Site Time zone

User Type

Call ID

User UUID

Org UUID

Report ID

Can we use your solution to rate Cisco Webex Calls so we can do Call Accounting and Billing?

Yes MAF ICIMS even supports multi rate and multi-currency (multi-country) accounting and billing for Cisco Webex across the entire organization.

Can we make custom Cisco Webex Calling reports per trunk, gateway, department, location etc.?

Yes, and much more that that. The MAF ICIMS report generator allows you to build and generate every possible report you want. If the data is in the CDR’s, we can report on it without any limitation.

FAQ General

Is your Call Recording Solution MAF UCR compliant with Financial Conduct Authority (FCA)?

Where is your application build in?

It is built with ASP.NET and HTML5 with an SQL.

How is your cloud security and are you ISO 27001 certified?