All downloads and documentation conveniently in one place

MAF InfoCom™ Resources

Documentation

MAF ICIMS a quick look. Monitoring, analytics and reporting for UC&C

MAF ICIMS™

A Quick Look

MAF ICIMS™

Data collection, pricing and licensing

MAF ICIMS™

MAF ICIMS™ Vs. Native Teams Admin and CQD reporting

MAF ICIMS™

Reports – A Quick Look

MAF ICIMS CC Real time Microsoft team reporting

MAF ICIMS™ CC

Real Time Microsoft Teams Reporting

MAF UCR - Voice recorder for Microsoft teams

MAF UCR™

Teams Voice Recorder – A Quick Look

MAF NMS DID Range Number Management system

MAF NMS™

Number Management System – A Quick Look

MAF DMS a quick look

MAF DMS™

Device Management System – A Quick Look

MAF InfoCom™

Partnerships

User Guides, Tutorials

MAF ICIMS™

Calls Monitor Tutorial

MAF ICIMS™

Conferences Monitor Tutorial

MAF ICIMS™

Dashboards & Monitors

MAF ICIMS™

Glossary

MAF ICIMS™

Reports – A Deeper Look

MAF ICIMS™

Response Group Reports for SfB

MAF ICIMS™

SBC Fields

MAF NMS DID range number management system - deeper lock

MAF NMS™

A Deeper Look

MAF NMS™

PowerShell commands

MAF DMS headset and device management

MAF DMS™

A Deeper Look

Demo Video's

MAF ICIMS™

Full Demo – Reporting, Dashboards, Monitoring and Analytics for Microsoft Teams

MAF ICIMS

Quick Look – Dashboard for Unified Communications

Video Tutorials

MAF ICIMS™

Teams Dashboards – How to apply filters

MAF ICIMS

Teams Reporting – Create custom reports – Add or remove columns

MAF ICIMS™

How to Schedule Microsoft Teams reports in MAF ICIMS

FAQ

Q: How does your application retrieve the agents assigned to a Skype for Business Response Group?

Q: How do you detect if an agent belongs to several Skype for Business Response Groups?

Q: Can I see with MAF ICIMS if people were logged-on or how many people where available for the call or do I need MAF ICIMS CC for that?

Q: Do you use UCMA and/or MSPL for your tool?

Q: What are Federated Calls in Skype for Business?

Q: What files do you use for Skype for Business Reporting?

LcsCDR is for all details about the calls.

LcsLog is for instant messages content (is called archiving and can be enabled or not).

QoEMetrics is the database from where we get the quality information.

Rgsdyn and rgsconfig are the database for response groups and we get all the live data info from here for response groups.

For user presence we use UCMA API from Microsoft.

Q: How often is the call reporting data refreshed in case of Skype Online, O365 or Teams?

Q: What files do you use for Cisco Reporting?

Q: What does Extension with Activity means in the reports?

Q: How is your cloud security and are you ISO 27001 certified?

Q: Do you support authentication with active directory?

Q: Where is your application build in?

It is built with ASP.NET and HTML5 with an SQL.

Q: Is your Call Recording Solution MAF UCR compliant with Financial Conduct Authority (FCA)?

Q: Can I report on external participants in a conference?

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