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Full Demo – Reporting, Dashboards, Monitoring and Analytics for Microsoft Teams
Quick Look – Dashboard for Unified Communications
Video Tutorials
Teams Dashboards – How to apply filters
Teams Reporting – Create custom reports – Add or remove columns
How to Schedule Microsoft Teams reports in MAF ICIMS
FAQ Microsoft releated
How do you get Microsoft Teams Calls in Queue data in MAF ICIMS CC?
In MAF ICIMS CC (Real time monitoring for Microsoft Teams Call Queues and Presence) you have a monitor called Calls in Queue. Showing you live information about the actual calls waiting in Teams call Queues. We have created a smart integration with your Teams environment so that it sends information to the MAF ICIMS server every time when there are calls waiting in a Microsoft Teams Call Queue.
How do you manage the Microsoft Teams Calls in Queues with MAF QMS?
MAF QMS (Microsoft Teams Call Queue Management) allows you to manage all settings for Microsoft Teams AAs and CQs directly in our software. This works based on some PS commands build in an Azure function which resides directly on your Azure environment.
How do you manage the Number Provisioning of Microsoft Teams with MAF NMS?
MAF NMS (Microsoft Teams number management and provisioning) allows you to manage your DID numbers plus allocate these numbers directly in Microsoft Teams. This works based on some PS commands build in an Azure function which resides directly on your Azure environment.
How does your application retrieve the agents assigned to Microsoft Teams Call Queue?
Calls answered/presented by Call Queue agents are taken from monitoring database from CDRs(LCSCdr db). In this case, in the legs we can see sip address or extension number, also the Call Queue that they belong as 3rd party
How do you detect if an agent belongs to several Teams Call Queues?
We can see to which Call Queue the agents belongs from RGSConfig and RGSdyn databases based on presence configuration if you would have MAF ICIMS CC.
Can I see with MAF ICIMS if people were logged-on or how many people where available for the call or do I need MAF ICIMS CC for that?
Yes with MAF ICIMS you can see time of log in/log out and availability status duration (busy, available, on call, do not disturb etc.) MAF ICIMS CC is just the real-time wallboards.
Do you use UCMA and/or MSPL for your tool?
We use UCMA for our too
How often is the call reporting data refreshed in case of Microsoft Teams?
We check every 5 minutes if there is new data but in the end this is something we don’t control and up to Microsoft, they store the CDR’s and decide when to make them available.
What does Extension with Activity means in the reports?
That’s the number of extensions assigned to any particular employee which had activity (placed/received calls) during the reported date frame. Any user can have multiple extensions assigned and that column will report on that
Do you support authentication with active directory?
Yes we support authentication with active directory.
Can I report on external participants in a conference?
Yes, there are several ways to do that. For example you can report on participants calling from PSTN which is direction OUT so can report on that as well and you can exclude callers from your own company like yourcompany.com
.
FAQ Cisco Webex releated
What files do you use for Cisco Webex Reporting?
Webex Calling provides a wide range of APIs that allow us to deliver advanced functionality on top of the Webex Calling platform.
We access 5 APIs to get the details you need for your analytics and reporting.
More details on the APIs can be found here. https://developer.webex.com/blog/calling-apis-overview
The API’s that we access for Cisco Webex reporting are:
People – Reference – People | Webex for Developers
Devices – Reference – Devices | Webex for Developers
Rooms – Reference – Rooms | Webex for Developers
Teams – Reference – Teams | Webex for Developers
Organizations – Reference – Organizations | Webex for Developers
Which Cisco Webex telefony items can you report on?
We can report on the following Cisco Webex items:
Start Time
Answer Time
Duration
Calling Number
Called Number
User
Calling Line ID
Called Line ID
Correlation ID
Location
Inbound Trunk
Outbound Trunk
Route Group
Direction
Call Type
Client type
OS Type
Device MAC
Answered
International Country
Original Reason
Related reason
Redirect reason
Site main Number
Site Time zone
User Type
Call ID
User UUID
Org UUID
Report ID
Can we use your solution to rate Cisco Webex Calls so we can do Call Accounting and Billing?
Yes MAF ICIMS even supports multi rate and multi-currency (multi-country) accounting and billing for Cisco Webex across the entire organization.
Can we make custom Cisco Webex Calling reports per trunk, gateway, department, location etc.?
Yes, and much more that that. The MAF ICIMS report generator allows you to build and generate every possible report you want. If the data is in the CDR’s, we can report on it without any limitation.
FAQ General
Is your Call Recording Solution MAF UCR compliant with Financial Conduct Authority (FCA)?
Yes, MAF UCR our voice recording solution for unified communications is compliant with the Financial Conduct Authority (FCA) because the calls are encrypted in transfer and storage and there is the ability to pause and resume the recordin
Where is your application build in?
How is your cloud security and are you ISO 27001 certified?
The datacenter is ISO 27001 certified and audited yearly. We offer high security measurements for data transfer storage and access, SSL for access and we’re using HTTPS for data transfer between your environment and our cloud.