You can trust us with your data
MAF InfoCom™ Privacy Statement
MAF InfoCom™ BV, located at Comeniusstraat 2a 1817 MS ALKMAAR, is responsible for the processing of personal data as shown in this privacy statement. Frank Looijesteijn is the Data Protection Officer of MAF InfoCom™. He can be reached via frank (at) mafinfo.com.
The MAF InfoCom™ Privacy Statement, together with all MAF InfoCom™ statements, terms, conditions and any other documents referred to this subject describes the type of information that MAF InfoCom™ collect from you through the use of our services or the use of our website and how that information may be used or disclosed by us and the safeguards we use to protect it.
Our website and services may contain links to third party websites that are not covered by the MAF InfoCom™ Privacy Statement. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.
We have drafted our privacy statement to be as clear and concise as possible. Please read it carefully to understand our policies regarding your data and how we will treat it. By using or accessing our website or services, you agree to the collection, use and disclosure of information in accordance with our privacy statement. The MAF InfoCom™ Privacy Statement may change from time to time and your continued use of our website and/or services is deemed to be acceptance of such changes, so please check periodically for updates.
The MAF InfoCom™ Privacy Statement was last updated on 16th November 2019 to add new provisions applicable regarding GDPR. Please check back regularly to keep informed of updates to our privacy statement. Please read the MAF InfoCom™ Privacy Statement carefully and ensure that you understand it. Your acceptance of the MAF InfoCom™ Privacy Statement is deemed to occur upon your first use of the MAF InfoCom™ website or services. By giving us your personal data, you agree to our privacy statement. If you do not accept and agree with the MAF InfoCom™ Privacy Statement, you must stop using our website and services immediately.
MAF InfoCom™ wants to point out that you have the opportunity to file a complaint with the national supervisor. We would, however, appreciate the chance to deal with your concerns before you would do so, so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data that we process
MAF InfoCom™ may process different kinds of personal data if you are using our website, solutions, services and/or by providing this information to us. Personal data can also be imported or recorded from your communication systems, databases or entered in our solutions by yourself. . This includes but is not limited to names, address details, email addresses, sip addresses, telephone numbers, voice recordings, location data and chat traffic. We have grouped the different kinds of data together as follows:
- Identity data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
- Contact data includes billing address, invoicing address, email address and telephone numbers.
- Financial data includes bank account and payment card details.
- Transaction data includes details about payments and other details of our services you have purchased from us.
- Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses.
- Usage data includes information about how you use our website and services.
- Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Interaction data includes any information that you might provide to any discussion forums on the website.
- Cookies data like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
- Third parties and information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
We also process aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy statement.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
- a) You have given consent to the processing of your personal data for one or more specific purposes;
- b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- c) processing is necessary for compliance with a legal obligation to which we are subject;
- d) processing is necessary to protect the vital interests of you or of another natural person;
- e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
- f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
If we receive personal information in the course of providing our services to you from another data subject, we expect you to have complete responsibility for ensuring that the contents of this privacy statement are brought to their attention and you have obtained their consent in the process. In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.
Collection and use of personal data
We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:
Direct interactions. You may give us your information by filling in forms via our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- a) present website content;
- b) use any of our Services;
- c) create an account on our website;
- d) subscribe to our Services or publications;
- e) request marketing to be sent to you;
- f) enter a competition, promotion or survey; or
- g) give us some feedback.
In addition to the above, we may use the information in the following ways:
- a) To personalize your website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- b) To administer a contest, promotion, survey or other site feature.
- c) If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
- d) Present website content effectively to you.
- e) Provide information, and services that you request, or (with your consent) which we think may interest you.
- f) Carry out our contracts with you.
- g) Provide the relevant services to you
- h) Tell you our charges.
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you. If you are a new customer, you will only be contacted if you agree to it. We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- a) Where we need to perform the contract we are about to enter into or have entered into with you.
- b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- c) Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us and we will either delete your data from our systems or move your data to our “unsubscribe list”. However, you acknowledge this will limit our ability to provide the best possible services to you.
As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our Services. We agree that we will not do anything that we have not agreed to under this privacy statement, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
Purpose of the personal data processing
The purpose of processing the personal data for us is to be able to perform our services and/or to deliver solutions to you, to handle your payments and/or to send information and changes about our solutions and/or to call or e-mail you if this is necessary and/or because we are legally obliged to do so. The purpose of processing the personal data for you is might be because you want to show this in reports, dashboards or wallboards that you make with our solutions and/or services.
MAF InfoCom™ does not make decisions based on automated processing of computer programs or systems on matters that can have (significant) consequences for people.
Storage of personal data
MAF InfoCom™ stores data only within the European Economic Area (EEA) and we have taken all reasonable steps to ensure that your data is treated as safely and securely as possible and under the GDPR. We do not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We will keep personal data usually for the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
Sharing personal data with third parties
MAF InfoCom™ will not sell your information to third parties and will only provide data to other parties it if this is necessary for the execution of our business or to comply with a legal obligation, or in order to protect other people’s property, safety or rights. With companies that process your data in our assignment, we conclude a processor agreement to take care of the same level of security and confidentiality of your data. We are also allowed to disclose your information in the following cases:
- If we want to sell our business, or our company, we can disclose it to the potential buyer.
- We can disclose it to other businesses in our group.
- We can exchange information with others to protect against fraud or credit risks.
- We may contract with third parties to supply services to you on our behalf. This may include payment processing.
- Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law
Access personal data
Employees or third parties with whom MAF InfoCom™ has concluded a Processing Agreement only have access to the personal data if this is strictly necessary for carrying out the work.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to your consent for data processing withdraw or object to the processing of your personal data by MAF InfoCom™ and you have the right to data portability. You can submit a request to us for this purpose. However, you acknowledge this will limit our ability to provide the best possible services to you. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.
You can request access to, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or object to the processing of your personal data to firstname.lastname@example.org. To ensure that the request for access has been made by you, we ask that you send a copy of your proof of identity with the request. Make your passport photo in this copy, MRZ (machine-readable zone, the strip with numbers at the bottom passport), passport number and citizen service number (BSN) black. This is to protect your privacy.
Security personal data
MAF InfoCom™ takes the protection of your data seriously and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website and/or services as described in the MAF InfoCom™ statement of GDPR Technical and Organizational Measures.
We have taken all appropriate measures to prevent abuse, lose, unauthorized access, unwanted disclosure and unauthorized modification of personal data.
We have implemented security measures such as a firewall to protect any data and maintain a high level of security. In addition, we limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts. If we give you a password upon registration on our website, you must keep it confidential. Please don’t share it.
If you feel that your data is not properly secured or there are indications of abuse, please then contact our customer service or via email@example.com