UC&C Solutions

About MAF InfoCom™

Monitoring, Analytics, Reporting, Recording, Queue, License and DID Management

Formed in 2000, MAF InfoCom™ is a leading innovative technology provider with over 24 years’ experience experience delivering solutions for Unified Communications and Collaboration including Monitoring, Analytics, Reporting, Recording, Headset & License Management and DID Management.

We serve tens of thousands customers around the globe, in a large variety of branches. We have installations in over 50 countries ranging from SME’s to multi-national global enterprises. In Europe MAF InfoCom™ is the largest provider of UC reporting solutions.

With the market trend towards Unified Communications and Collaboration we expand our sales across the globe rapidly. Our solutions work with every major UC&C technology.

Our solutions are offered from the Cloud, On-Premises and Partner Hosted to enable our customers and partners to choose the best model for their needs.

What We Do

Efficiently manage, report and analyze your UC&C platform and associated elements

It’s really quite simple, our software gives you the tools to efficiently manage, report and analyze your UC&C platform and associated elements. The modern workplace is changing faster than ever making it essential you have these tools in place to ensure your investment in UC&C is delivering the expected productivity gains, cost savings and improved business processes

Products that we offer:

UC&C Monitoring, Analytics & Reporting


MAF ICIMS™ is a reporting and analytics solution for Unified Communication and Collaboration (UC&C) platforms and other data sources such as Session Border Controllers (SBC’s), Gateways, Trading Platforms, Turrents & Dealer Boards. It allows you to gain valuable business and technical insights through its reports, daily dashboards and historical trend monitors. Its flexible, user defined nature means you tell the software what you want to see instead of the software dictating to you what you will see.

Live Wallboards, Real Time Agent Status


MAF ICIMS CC™, an additional module to MAF ICIMS™, is a cost-effective alternative to full contact center software for users of Skype for Business Response Groups and a simple and ‘out-of-the-box’ way to view and report on Amazon Connect. It delivers live call wallboards and supporting reports to view and monitor agents and queues in real-time.

Microsoft Teams Voice Recorder


MAF UCR™ is a simple and cost effective call recording solution for Microsoft Teams. It is typically used for dispute resolution, training and to meet compliance requirements.

Number Management System, DID Range Management


MAF NMS™ helps you track and manage multiple DID and extension number ranges giving all the number management data you need in one place. No more managing ranges by spreadsheets as MAF NMS™ gives a single point of management where adds/moves/changes can take place saving time and reducing the risk element.

Teams Call Queue and Auto Attendant Management System


MAF QMS™ a management tool to easily make changes to Microsoft Teams Call Queues and Auto Attendants without having to log in to the Microsoft Teams Admin center.