About MAF InfoCom™
Monitoring, Analytics, Reporting, Recording, Headset & Device Management and DID Management
Formed in 2000, MAF InfoCom™ is a leading innovative technology provider with two decades experience delivering solutions for Unified Communications and Collaboration including Monitoring, Analytics, Reporting, Recording, Headset & Device Management and DID Management.
We serve tens of thousands customers around the globe, in a large variety of branches. We have installations in over 50 countries ranging from SME’s to multi-national global enterprises. In Europe MAF InfoCom™ is the largest provider of UC reporting solutions.
With the market trend towards Unified Communications and Collaboration we expand our sales across the globe rapidly. Our solutions work with every major UC&C technology.
Our solutions are offered from the Cloud, On-Premises and Partner Hosted to enable our customers and partners to choose the best model for their needs.
What We Do
Efficiently manage, report and analyze your UC&C platform and associated elements
It’s really quite simple, our software gives you the tools to efficiently manage, report and analyze your UC&C platform and associated elements. The modern workplace is changing faster than ever making it essential you have these tools in place to ensure your investment in UC&C is delivering the expected productivity gains, cost savings and improved business processes
Products that we offer:
UC&C Monitoring Analytics & Reporting
MAF ICIMS™ is a reporting and analytics solution for Unified Communication and Collaboration (UC&C) platforms and other data sources such as Session Border Controllers (SBC’s), Gateways, Trading Platforms, Turrents & Dealer Boards. It allows you to gain valuable business and technical insights through its reports, daily dashboards and historical trend monitors. Its flexible, user defined nature means you tell the software what you want to see instead of the software dictating to you what you will see.
Live Walboards, Real Time Agent Status
MAF ICIMS CC™
MAF ICIMS CC™, an additional module to MAF ICIMS™, is a cost-effective alternative to full contact center software for users of Skype for Business Response Groups and a simple and ‘out-of-the-box’ way to view and report on Amazon Connect. It delivers live call wallboards and supporting reports to view and monitor agents and queues in real-time.
UC Voice Recorder
MAF UCR™ allows you to record calls from a Skype for Business client machine to a central location for playback and management. It is typically used for dispute resolution, training and to meet compliance requirements.
Number Management System, DID Range Management
MAF NMS™ helps you track and manage multiple DID and extension number ranges giving all the number management data you need in one place. No more managing ranges by spreadsheets as MAF NMS™ gives a single point of management where adds/moves/changes can take place saving time and reducing the risk element.
Inventory Management for Headset and Devices
MAF DMS™ is an additional module to MAF ICIMS™ providing inventory details, management and quality reporting of Jabra and Poly headsets. It allows you to realize productivity gains whilst driving the user adoption of devices. The integration with MAF ICIMS™ allows end-to-end visibility of both headset and UC&C call quality with support for Skype for Business, Amazon Chime and Connect and Cisco.