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Academy Agent Status AI Reporting Amazone Connect & Chime Analytics and Reporting Avaya Call Cost & Telecom Billing Call Handling Call Management & Accounting Call Quality Cisco Conferences Reporting Employee Productivity Headset & Device Management Microsoft Teams Number Management Precence Reporting Presence Real Time Wallboards Response Group & Call Queue Reporting Scheduled reporting Skype for Business UC Management Unified Communications User Adoption Voice Recording

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MAF ICIMS reporting now supports Microsoft Single sign-on (SSO)

New website, new software build V4, new module Device Management

Microsoft Teams Graph API for reporting

Monitoring • Analytics • Reporting • Recording • Headset & Device Management and DID Management for Unified Communications and Collaboration

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