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Academy Agent Status AI Reporting Amazone Connect & Chime Analytics and Reporting Avaya Call Cost & Telecom Billing Call Handling Call Management & Accounting Call Quality Cisco Conferences Reporting Employee Productivity Headset & Device Management Microsoft Teams Number Management Presence Real Time Wallboards Response Group & Call Queue Reporting Scheduled reporting Skype for Business UC Management Unified Communications User Adoption Voice Recording

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New website, new software build V4, new module Device Management

Microsoft Teams Graph API for reporting

MAF ICIMS™ release notes October 2018, integration with Teams and Amazon Connect

Monitoring • Analytics • Reporting • Recording • Headset & Device Management and DID Management for Unified Communications and Collaboration

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