Updates & Releases

MAF UCR Microsoft Teams Voice Recording
MAF UCR™ new features Microsoft Teams Voice Recording

Hello everyone, We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams. 2 key features have been added:   Pause and Resume – This allows agents to temporarily pause the voice recording whilst…

microsoft-teams-reporting-trends-dashboard-maf-icims
Dashboards Trends for Teams and UC

Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…

Microsoft Teams Rooms System Monitoring and Reporting
Microsoft Teams Room System Reporting

Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams. Microsoft Teams Room System Reporting The Microsoft Teams Room System allows you to transform meeting spaces – from small to large conference rooms-…

MAF ICIMS reporting now supports Microsoft Single sign-on (SSO)

Hello everyone, we have a nice new feature: MAF ICIMS reporting now supports Microsoft Single sign-on (SSO) Microsoft Single sign-on (SSO) is an identification system that allows MAF IICMS™ to use users information for verification and allow access. This frees…

Teams Graph API for MAF ICIMS Reporting
Microsoft Teams Graph API for reporting

Update: 2020 February 25th Good news, we are beta testing the Microsoft Teams Reporting and things are looking good. We can’t tell but expect the Microsoft Graph API for Reporting to be released shortly. Update: 2019 September 12th We now…