We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams.
2 key features have been added:
- Pause and Resume – This allows agents to temporarily pause the voice recording whilst customer financial details are being taken then resume the recording afterwards assisting with compliancy requirements.
- Silent monitor – Team leaders or managers or anyone with the correct level of security policy for MAF UCR can listen in to active calls. This ensures the highest levels of customer service are being delivered by the agents.
MAF UCR™ is a great cost-effective recording solution for Microsoft Teams. It is installed in your own Azure cloud.