Because Skype for Business online is being used more and more, we have ensured that MAF ICIMS™ fully supports this with the same extensive reporting and monitoring as with Skype for Business on-premises.
MAF ICIMS™ can synchronize with AD online so you are assured of accurate data in the reports and dashboards.
We get a lot of demand for monitoring and reporting on Skype for Business and Office 365 queues and the agents/users within these queues and this is fully supported. MAF ICIMS can also be used as a centralized reporting solution in a hybrid online/on-prem scenario.
More details on the webpage Analytics and Reporting for Office365, Skype for Business Online.
Information & Contact:
Questions about Queues Reporting for Office365, Skype for Business Online? Call us at +3172-8200205 or mail firstname.lastname@example.org
The MAF InfoCom™ Sales Team