• Articles
  • Blog & News

info@mafinfo.com | Call now +3172-8200205

Logo
  • About
  • Products
  • Solutions
  • Partner
  • Resources
  • Contact
Demo or free trial
MAF InfoCom
  • About
  • Products
  • Solutions
  • Partner
  • Resources
  • Contact
Reporting and Analytics
Real time wallboards and historical CDR based Precence Reporting for Skype for Business

Skype for Business Precence Reporting

MAF InfoCom Skype for Business Reporting and Recording Solutions

MAF ICIMS™ Skype for Business Presence reporting gives your detailed employee and agent presence information through reports and graphs. MAF ICIMS™ Skype for Business Presence Reporting shows you real-time overview of Agent Presence information (MAF ICIMS™ CC needed) and historical detailed Employee and Agent Presence information throughout the day, as well as summarized and charted Presence information.

What is Precence Information?

Presence information shows if and when individual users and/or response group agents are logged in, logged out and their status like online, busy, on call, do not disturb etc.

 

Skype for Business Precence Reporting

The Skype for Business Presence Reporting feature in MAF ICIMS™ provides you extensive reporting on Presence status, summarized and charted. They show you in depth the login and logout times, the Online, On Call and Do Not Disturb durations.

Skype for Business Precence Reporting Report

Presence Chart in reports

The Presence charts in the reports show you the login and logout times, the Online, On Call and Do Not Disturb durations.

Skype for Business Precence Reporting Summary

Summarized and Detailed Presence Information

MAF ICIMS™ Skype for Business Presence Reporting shows you detailed in depth  Presence information throughout the day as well as Summarized and charted Presence information.

The detailed Presence Reporting shows you the throughout the days for each presence status the time of the presence status and duration of the presence status.

MAF ICIMS CC Real Time Agents Presence Wallboard

Presence real-time wallboards

If you need real-time Presence reporting we also provide real-time wallboards. It shows real-time view of agent performance: active calls, calls waiting in queue, avg. queue time, longest call waiting, available agents, answered calls, dropped calls, % answered, avg. call duration, avg. queue time. Take a look at our page Skype for Business Response Group Real Time Wallboards for all information about this feature.

Information & Contact

Questions about Skype for Business Precence Reporting?
Call us at +3172-8200205 or mail at info@mafinfo.com our salesteam is ready for you.

Share
Tagged with:
Analytics and Reporting Precence Reporting Skype for Business

Home » Articles » Skype for Business Precence Reporting

You May Also Like

MAF ICIMS Unified Communications Conference Monitor
Teams & Skype for Business Conferences Monitor
Microsoft Teams Auto Attendant Reporting
Microsoft Teams Auto Attendant Reporting
MAF ICIMS Skype for Business Reporting App
MAF MyS4B™ Skype for Business Self Service App
MAF ICIMS™ Reporting vs. Native Microsoft Reporting
MAF ICIMS™ Reporting vs. Native Microsoft Reporting

Monitoring • Analytics • Reporting • Recording • Queue, License and DID Management

Contact Us

info@mafinfo.com
Call now +3172-8200205

Products & Solutions

  • Products
  • Solutions

Learn more

  • Articles
  • Resources
  • Blog & News

Copyright © 2023 MAF InfoCom™ | All Rights Reserved | Terms of Use  | Privacy Statement | General Service Conditions
Software Maintenance and Support Conditions |GDPR Compliance | Data Processing Addendum | GDPR Technical and Organizational Measures