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Reporting and Analytics
Call Management, Reporting and Analyses

Monitoring Tool for Teams and Skype for Business

Microsoft Teams Call Management, Reporting and Analyses

Call Management, Reporting and Analyses for Skype for Business and Teams

MAF ICIMS™ monitoring tool for Teams and Skype for Business gives you 360-degree insight into the use of your Unified Communications. Information can be viewed via the simple self-configurable and user friendly dashboard or via the extensive reporting. Analyze and reduce costs, monitor call quality, plan your capacity, protect yourself against high consumption and abuse.

MAF ICIMS™ monitoring Tool for Teams and Skype for Business provides insight in all aspects of Unified Communications: Voice, Video, Instant Messaging, Conference Calls, File transfers and Shared applications.

MAF ICIMS UC Reporting Employee Inbound Call Summary Dashboard

Skype for Business and Teams Dashboard

  • User defined layout and selection of charts
  • Single click reporting directly from chart
  • Dynamic chart updating
  • Delivers a simple snap shot of UC usage
MAF ICIMS UC Reporting Answered Call Queues Dashboard

Skype for Business and Teams Reports

  • Automated report generation and distribution
  • User defined report builder
  • Standard Templates
  • Various report formats – Excel, Word, PDF, CSV
  • Comprehensive filtering
MAF ICIMS UC Reporting Top Destinations Dashboard

Teams & Skype for Business Alarms

  • Instant alerts
  • Cost, Ringtime, Duration, MOS
  • Extension monthly budget

Summary

MAF ICIMS™ monitoring Tool for Teams and Skype for Business can also be used for Call Accounting, User Adoption and  monitoring Call Quality.  It allows you to do Skype for Business and Teams Cost Management and it provides Real Time and Historical CDR reports. You van even report on IM transcripts. MAF ICIMS™ helps you analyze and reduce costs, monitor call quality, plan your capacity and protect you against high consumption and abuse. Through the use of HTML5 guaranteed all browsers, tablets and smartphones are supported.

Information & Contact:

Questions about MAF ICIMS™ Monitoring Tool for Teams and Skype for Business?

Call us at +3172-8200205 or mail us at info@mafinfo.com our salesteam is ready for you.

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Monitoring • Analytics • Reporting • Recording • Queue, License and DID Management

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