Real time chart which can be filtered to display specific agent’s details. It displays the agent’s current presence status. Full agent reports can be generated directly from the chart with a single click which displays full details including login / logout time and duration on the various statuses.
Skype RG's Wall Board
Real time view of RGS agents performance: Active calls; Calls waiting in queue; Avg. queue time; Longest call waiting; Available agents; Answered calls; Dropped calls; % answered; Avg. call duration; Avg. queue time. Can be filtered on Response Groups
Inbound Call Summary
Table that can be filtered to show Agents, Response Groups or Departments. Displays Total Calls, Missed Calls, Ave. Ring Time, Peak Ring Time, Ave. Duration and Peak Duration. Drill down detailed reports can be generated with a single click directly from the charts.
Skype RG's Summary
Real time chart displaying Response Group summary information: Active calls; Calls waiting in queue; Average queue time; Longest call waiting and Available agents.