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Skype for Business Response Group Reports Examples

Examples of the used Skype for Business Response Group reports by our customers.

 
Often new customers would like to know which Response Group reports other companies are using, how do they do their Response Group monitoring and reporting? Below you’ll find the most common Skype for Business Response Group Reports by MAF ICIMS™ customers.

Please not that not every customer and organization is the same. When we implement MAF ICIMS™ we always discuss exactly which columns and which information you would like to see in reports and when and how you would like to receive them.

For real time reporting and wallboards on your Response Groups please check out MAF ICIMS CC.
 

 

Skype for Business Response Group Weekly Performance
 
Below you’ll find a report on response group weekly performance. This type of report is showing the activity based on number of handled calls for all the response groups for the current week. It is grouped by response group and summarized on the number of calls handled by response group (answered calls / abandoned calls / transferred calls / voicemail calls).
 

 

 
Skype for Business Response Group Agent Performance
 
Below you’ll find a report on response group agent performance. This kind of report allows to have an overview about the efficiency in calls handling for the response group employees. The grouping based on response groups, then by employees. This is a summary report based on number of calls handled by response group (answered calls and ring time duration).
 

 

 
Skype for Business Response Group Response Group Daily Activity

 

Below you’ll find a report on response group daily activity. This report is monitoring the response groups daily activity. This is a detailed report for every response group. The report grouping based on response groups. This is a summary report based on number of handled calls, total duration, average ring time.

 

 

 

Skype for Business Response group Top Performance
 
Below you’ll find a report on response group top performance. This top performance report shows a ranking for response groups based on total number of answered calls. The grouping is based on response groups and sort by answered calls. This is a summary report based on answered calls, abandoned calls and duration of the calls.
 

 

 
Skype for Business Response Group Monthly Breakdown

 

Below you’ll find a report on response group monthly breakdown. Monthly breakdown is helping you to see a statistic for total number of calls, how the response groups activity has advanced during a year. The grouping is based on response groups. It is a summary based on total number of calls by every day of the week.

 

 

 

Skype for Business Response Group Weekly Overview

 

Below you’ll find a report on response group weekly overview. This kind of report is focused on response group activity during a week. This report is grouped on response groups. It is a summary report based of total number of abandoned calls, handled calls with total duration.

 

 

 

More Information on MAF ICIMS™ Skype for Business Response Group Reporting:

 

 

Contact:
Questions about In dept Skype for Business Response Group Reporting? Call us at +3172-8200205 of mail info@mafinfo.com our salesteam is ready for you. We offer free demo and trial installations.

 

Summary:
MAF ICIMS™ provides in dept Skype for Business Response Group Reporting, Historical Skype for Business Response Group Reporting and Live Real Time Skype for Business Response Group Reports, Dashboards and Wallboards,