Calls answered/presented by RG agents are taken from Skype/Lync monitoring database from CDRs(LCSCdr db).
In this case, in the legs we can see sip address or extension number, also the RG that they belong as 3rd party.
LcsLog is for instant messages content (is called archiving and can be enabled or not).
QoEMetrics is the database from where we get the quality information.
Rgsdyn and rgsconfig are the database for response groups and we get all the live data info from here for response groups.
For user presence we use UCMA API from Microsoft.
MS SDN needs to be installed on the Skype FrontEnd server for live calls information in the dashboard. Using MS SDN you can see some quality info in real time and filter on endpoint, type of call, quality etc. This only applies to on-prem.
That’s the number of extensions assigned to any particular employee which had activity (placed/received calls) during the reported date frame. Any user can have multiple extensions assigned and that column will report on that.
The datacenter is ISO 27001 certified and audited yearly. We offer high security measurements for data transfer storage and access, SSL for access and we’re using HTTPS for data transfer between your environment and our cloud.
Yes, MAF UCR our voice recording solution for unified communications is compliant with the Financial Conduct Authority (FCA) because the calls are encrypted in transfer and storage and there is the ability to pause and resume the recording.
Yes, there are several ways to do that. For example you can report on participants calling from PSTN which is direction OUT so can report on that as well and you can exclude callers from your own company like yourcompany.com