Blog & News

MAF UCR Microsoft Teams Voice Recording
MAF UCR™ new features Microsoft Teams Voice Recording

Hello everyone, We have been doing some dev work around MAF UCR™, our voice recording solution for Microsoft Teams. 2 key features have been added:   Pause and Resume – This allows agents to temporarily pause the voice recording whilst…

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Dashboards Trends for Teams and UC

Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams and Unified Communications MAF ICIMS Dashboards Trends The MAF ICIMS dashboards can now show trends over a user defined date range in addition…

Microsoft Teams Rooms System Monitoring and Reporting
Microsoft Teams Room System Reporting

Hello everyone, we have added again a nice new feature in MAF ICIMS reporting for Microsoft Teams. Microsoft Teams Room System Reporting The Microsoft Teams Room System allows you to transform meeting spaces – from small to large conference rooms-…

MAF ICIMS reporting now supports Microsoft Single sign-on (SSO)

Hello everyone, we have a nice new feature: MAF ICIMS reporting now supports Microsoft Single sign-on (SSO) Microsoft Single sign-on (SSO) is an identification system that allows MAF IICMS™ to use users information for verification and allow access. This frees…