Real time chart which can be filtered to display specific agent’s details. It displays the agent’s current presence status. Full agent reports can be generated directly from the chart with a single click which displays full details including login / logout time and duration on the various statuses
Inbound Call Handling
Filtered chart displaying ring time grouped into times periods of within 10 seconds, 11-20 secs, 21-30 secs, 31-60 secs and over 60 seconds. Bar chart can show answered, missed or a stacked combination of both and a full report of call handling time can be generated with single click reporting from the chart. .
Inbound Call Summary
A table that can be filtered to show Agents, Response Groups or Departments. Displays Total Calls, Missed Calls, Ave. Ring Time, Peak Ring Time, Ave. Duration and Peak Duration. Drill down detailed reports can be generated with a single click directly from the charts.
This chart shows a stacked graph displaying Inbound, Outbound and Internal call volumes which can be selected or deselected. Filters can be applied on employee, extension, department or gateway. Full reports can be generated directly from the chart.